My password changes every time I log in
I know that users can be unreliable (I work in IT myself!) but it seems that every time I log back in I need to reset my password.
I am storing my password on my phone, and updating it each time I have to amend it, so pretty sure I am not making mistakes but accept that I must be.
I note that each new password must differ from previous attempts - the fact that it recognoses the pwd I am using has been used before suggests I am typing it correctly - but not allowing me to use them again means each time it becomes more unweildy & prone to typos, and certainly cant be remembered.
Is there the possibility to recover pwd or use security questions for reminders? The 8 standards applied here & the automatic 'must change every time' approach is more stringent that any I have seen used inside or outside HSBC for a non financial site.
Has anyone else reported this? I find it a big disincentive to catching up on my profile etc. in odd moments, knowing it will take a good chunk of time and I can only do it while connected to HSBC infrastructure (to receive the reset password mail in my HSBC address). It was certainly a blocker to me getting started on water sampling.
I am only making the recommendation to consider changes as and when available - I don't mean to be complaining. I have loved the training, identifying local water bodeies and taking the samples. Uploading has been a breeze once I have changed my password each time! I hope we can hear about an I PHONE APP to upload soon? Maybe that would overcome these issues?